Returns & Exchanges Policy

Different products have different return expectations — especially new vs refurbished.
Below are the clear rules for each.

📱 Returns for NEW Phones

30-Day Return Window

New phones can be returned within 30 days of delivery.

Acceptable Return Conditions

• Unopened items: Full refund

• Opened but unused: May be subject to a 10–15% restocking fee

Non-Returnable Conditions

• Activated, used, or modified devices

• Missing accessories, packaging, or serial label tampering

• Physical damage after delivery

Defective New Phones

If your new phone arrives defective:

• Report within 14 days

• You can choose a free replacement, repair, or full refund

Manufacturer warranty (if applicable) may cover issues after the return window.

♻️ Returns for REFURBISHED Phones

30-Day Satisfaction Guarantee

Refurbished phones may be returned within 30 days for any reason, if returned in the same condition received.

Acceptable Return Conditions

• Must match the condition grade shipped (A/B/C)

• No new cracks, water damage, or signs of misuse

• Must include all accessories listed in the product description

• Defective or Malfunctioning Refurbished Phones

  If your refurbished phone arrives defective:

  • Report within 30 days

  • 📦 Return Shipping Costs

    • FREE return shipping for:

      • Damaged items

      • Defective items

      • Incorrect items

    • Buyer’s remorse returns:

      • New phones → Free shipping, but may incur restocking fee

      • Refurbished phones → Free shipping, no restocking fee unless accessories are missing

    We provide a prepaid return label for all approved returns.

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    💰 Refund Processing

    Once your return is delivered to our facility and inspected:

    • Refunds are issued within 3–5 business days

    • Refunded to your original payment method

    • Original expedited shipping fees (if selected) are non-refundable